Hidden Hills Privacy Policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from www.hiddenhillsclothing.net (the “Site”).

1. Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device. In addition, as you browse the Site, we collect information about the web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.
We refer to this automatically collected information as “Device Data.”

We collect device data using the following technologies:

  • “Log files” track actions that occur on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages and date/time stamps.
  • “Web beacons,” “tags” and “pixels” are electronic files used to record information about how you browse the Site.

When you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), e-mail address and telephone number.
We refer to this information as “Order Information.”

When we refer to “Personal Information” in this privacy policy, we mean both device data and order information.

2. How we use your personal information

We use the order information we collect generally to fulfill orders placed through the Site (including processing your payment information, arranging shipping, and providing invoices and order confirmations). In addition, we use this information to:

  • Communicating with you;
  • Review orders for possible risk or fraud; and
  • Send you, in accordance with the preferences you have shared with us, information or offers regarding our products or services.

We use the device information we collect to:

  • Detect potential risks and fraud (especially your IP address); and
  • Improve and optimize our Site (for example, by providing analyses of how customers browse and interact with the Site, and to assess the success of our marketing campaigns).

3. Behavioral Advertising

As described above, we use your personal information to provide you with targeted ads or marketing communications that we think may be of interest to you.
For more information on how targeted ads work, please visit the Network Advertising Initiative (“NAI”) educational page:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

4. SMS Marketing and Messaging Policy

We value your privacy and the information you share with us in connection with our SMS marketing service.
When you sign up to receive messages from us, we use your phone number solely for sending:

  • Text notifications about your order (such as order confirmations, shipping updates and abandoned cart reminders);
  • Marketing offers and promotional messages;
  • Transactional messages, including requests for reviews or feedback.

Use of cookies for abandoned shopping baskets

Our website uses cookies and similar technologies to track which products you place in your shopping cart, including when you leave the checkout process without completing the purchase.
This information is used to determine when we may send a reminder message via SMS about your abandoned shopping cart.

Sharing data with third parties

We do not share or sell your phone number, SMS opt-in data or consents with unaffiliated third parties.
If this privacy policy states that we share data with third parties for marketing purposes, this expressly does not apply to SMS opt-in data or consents.

“The above excludes data on SMS opt-ins and message consent; this information is not shared with third parties.”

Location details

If you consent to location-based services (for example, to receive offers based on your location), we clearly describe how this data is collected and used.
Location data is collected only with your explicit consent and used only to display relevant content or offers.

Unsubscribing from SMS messages

You may opt out of receiving SMS messages at any time by following the instructions in the message (for example, by replying “STOP” ) or by contacting us using the contact information below.

5. Do Not Track

Please note that we do not change the data collection and use of our Site when we receive a “Do Not Track” signal from your browser.

6. Your Rights

If you are a European resident, you have the right to access personal information we hold about you and request that it be corrected, updated or deleted.
If you wish to exercise this right, please contact us using the details below.

We process your information to fulfill contracts we have with you (such as when you place an order through the Site), or to pursue our legitimate business interests.
Your data may be transferred outside of Europe, including to Canada and the United States.

7. Data retention

When you place an order through the Site, we will retain your order information for our records unless and until you request us to delete it.

8. Changes

We may update this privacy policy from time to time to reflect, for example, changes in our practices or to comply with operational, legal or regulatory requirements.

9. Contact

For more information about our privacy policy or if you would like to make a complaint, please contact us at:

Hidden Hills
📧 Email: info@hiddenhillsclothing.net
🌐 Website: https://hiddenhillsclothing.net